Delivery Handling daily volume/target of transactions Resolving customer/Third Party queries via e-mail or phone Adhering to standard operating procedures/training manuals while executing the task Ensuring compliance on the quality of deliverables Whenever it is a process update/...
Delivery Handling daily volume/target of transactions Resolving customer/Third Party queries via e-mail or phone Adhering to standard operating procedures/training manuals while executing the task Ensuring compliance on the quality of deliverables Whenever it is a process update/...
Manage assigned vendor/customer accounts and databases effectively Process/create invoices accurately, run/track payments Contribute to maintaining a long-term good relationship with stakeholders Be responsible for P2P/O2C process documentation Take part in process improvement pr...
Be responsible for the provisioning of the goods and services required in support of the rollout of training sessions. Identify and escalate risks and issues, providing potential solutions to mitigate. Scheduling trainers and faculty in support of training sessions; liaising with...
Eager to see the benefits of your language skills? Are you ready to discover a position that combines IT with your interpersonal communication abilities? If yes, we can provide you an excellent opportunity to do so? In TATA Consultancy Services (TCS) you can implement your langua...
Route information/safety reports to appropriate Department viz. Medical inquiry (MI), Product complaint (PC), Other inquiry (OI) Monitoring mailbox, triage for patient safety reports and emails. Maintaining and archival of emails/source documents and updating sharePoint/folder. H...
Resolve queries relating to invoices (internal and external) with a customer service attitude Take incoming vendor or local market calls, process incoming vendor and local market e-mails Quality checking to ensure the booked invoices are correct and rebook invoices if incorrect e...
We are looking for Dutch-speakers to join a dynamically growing Business Support Center in Budapest. This opportunity is for you, if you want to be part of a leading multinational company, and work within a modern, inspiring environment, with the latest technologies and processe...
Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters. Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfacti...
Support planning and execution of new deals with customers (negotiation preparation, contract development, systems set-up). Drive incident management; works with Customer Service and others to investigate root causes & resolve sensitive and/or structural customer issues. Ensure c...
Sales order: Provide customer service customer enquiry, handle orders existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer. Register and maintain customer data and records Handle customer purchase orders a...
Should be able to identify the patterns & the meaning the composition of words of the assigned language Able to identify similarities and differences between different intentions uttered on the Virtual Assistant Good communication skills, ability to identify gaps and suggest...
be the first point of contact for BP telephone and/or any written form of enquiries both new and existing customers and stakeholders log, assign, track progress and take ownership of customer queries and requests receipt to completion, recording progress of these on a r...
Support planning and execution of new deals with customers (negotiation preparation, contract development, systems set-up). Drive incident management; works with Customer Service and others to investigate root causes & resolve sensitive and/or structural customer issues. Ensure c...
Handles inquiries via phone, chat and email customers and/or internal parties. Order management: order entry, price checking, order clearing compliant with Eatons policies Complaint handling Coordination of delivery and billing. Handles a variety of pre-sales or post-sales....
maintaining customer and material master database entering customer orders and following them up managing customer requests and queries logging, assigning, tracking progress of complaints & claims receipt to completion interacting with customers and stakeholders in a profess...
Support the development and execution of the in-country procurement of local add-ons and providing solutions for customer bids/contracts, while maintaining customer lifecycle and procurement expertise of local strategy, supplier knowledge, and product life cycles Build and mainta...
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support) Handling end-user calls and web queries via tools, phone and email Documentation and precise administration, logging of calls on the ticketing tool Delegation of problems which...
Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders. Prepares correspondence and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular f...
Provision of Level 1 support: Provision of information based on relevant product documentation, training materials and Quality System Documents (QSDs), FAQ data bases, SPC?s (Summary of Product Characteristics), package leaflets and material provided by the client Assists in trai...
As per product allocation, maintaining the Client database as per the points listed in the ?introduction? Making sure that information captured during previous processes is correct and making timely adjustments as per business need Prioritizing the workload according to requests....
Route information/safety reports to appropriate Department viz. Medical inquiry (MI), Product complaint (PC), Other inquiry (OI) Monitoring mailbox, triage for patient safety reports and emails. Maintaining and archival of emails/source documents and updating sharePoint/folder. H...
Understanding of specific processes / systems enabling efficient support Ensure timely and accurate data entry, storage, retrieval, archiving, maintenance and updates while maintaining data security Manage performance key performance metrics (customer satisfaction, servic...
Conduct retention activity on dedicated Customer Base Lead customer negotiations and win deals Work with effective targets and sales strategy Achieve revenue growth and retention of allocated Enterprise customers Proactive cross & upselling by offering new tariffs, services and b...
Eager to see the benefits of your language skills? Are you ready to discover a position that combines IT with your interpersonal communication abilities? If yes, we can provide you an excellent opportunity to do so? In TATA Consultancy Services (TCS) you can implement your lang.....
Repairs calls and emails - Looking up repair status and questions about repairs for business that have sent watches in on behalf of consumers. Tracking, lost in post claims, explaining quotations, adding missing proof of purchase to the system , copy invoices and quotations Reque...
? Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope. ? Ticket creation/categorization/prioritization. ? Ticket escalation to respective Support Group. ? Coordinating the French/ Dutch/ Spanish/ Portu...